Party Event Host

Michaels Stores•Scottsdale, AZ

3d•Onsite

About The Position

The Party Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—inside a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages while delivering friendly customer service and supporting store operations. Hosts demonstrate and instruct craft projects, perform face painting and other activities, arrange party add-ons, communicate with clients and store team members, and handle event administration. They adapt plans to client feedback, prepare backup plans, ensure satisfaction, and maintain cleanliness and safety before, during, and after events. The position also supports customers with shopping, product location, checkout, rewards and credit-card enrollments, and store services. Additional duties include assisting with Buy Online Pickup in Store and Ship From Store processes; unloading trucks; stocking and merchandise recovery; planogram, SISO, and ad-set work; shrink and safety programs; and daily store cleaning. The host follows company procedures and policies, supports a respectful and positive team environment, and is cross-trained in Custom Framing sales and production. Other duties may be assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, nonverbal, and listening communication skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create an atmosphere of fun and creativity.
Demonstrate and instruct craft projects, perform face painting, and lead other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; complete related emails, phone calls, and paperwork.
Adjust events based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event areas while following cleanliness and safety standards.
Help customers find products and provide shopping solutions; provide fast and friendly checkout.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, maintenance, SISO, and ad-set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.