Retail Party and Events Host

Michaels Stores

9d • $13 - $15 • Onsite

About The Position

Plan, coordinate, and facilitate events—including children’s birthday parties and craft classes—inside a Michaels store, creating a fun and engaging experience for guests. Provide friendly customer service by helping customers shop and locate products, and ensure a fast, friendly checkout experience. Support store operations through truck unloading, merchandise duties, inventory and recovery activities, and maintaining cleanliness, safety, and store standards. The role also includes cross-training in Custom Framing selling and production.

Requirements

• Retail and/or customer service experience is required.
• Experience working with children and children’s events is required.
• Excellent people skills.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Energetic and enthusiastic personality.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
• Engage guests of all ages and create a fun, creative environment.
• Demonstrate and instruct craft projects, provide face painting, and lead other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members.
• Answer emails and phone calls and complete event-related paperwork.
• Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
• Ensure client satisfaction and set up, break down, and clean event areas before and after events.
• Uphold company cleanliness and safety standards.
• Help customers locate products and find solutions, provide checkout service, and explain Rewards and Private Label Credit Card benefits and enrollment.
• Educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store and Ship From Store processes.
• Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
• Perform Store in Stock Optimization and ad set duties as assigned.
• Support shrink and safety programs and follow company procedures, policies, and standards.
• Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed