Party and Events Host

Michaels•Auburn, WA

7d•Onsite

About The Position

The Party and Events Host plans, coordinates, and facilitates events, including children’s birthday parties, craft classes, and other activities in a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages while providing friendly retail customer service and supporting store operations. Hosts help customers shop, provide a fast checkout experience, and complete merchandise, cleanliness, safety, and other operational tasks as needed. The position includes coordinating multiple events, communicating with clients and store team members, demonstrating crafts, facilitating activities and party add-ons, completing event administration, and adapting plans to client feedback. Hosts set up, break down, and clean event spaces and work to ensure client satisfaction and compliance with company standards. Team members are cross-trained in Custom Framing selling and production and may perform other duties as assigned.

Requirements

Retail and/or customer service experience.
Experience working with children and children’s events.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Energetic and enthusiastic personality; ability to handle job stress.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan, coordinate, and facilitate multiple events, including children’s birthday parties, craft classes, and other events.
Engage clients and participants of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects; perform face painting and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and find solutions; provide fast and friendly checkout service.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization, and AD set duties as assigned.
Complete merchandise recovery and maintenance and support shrink and safety programs.
Follow company policies, standard operating procedures, programs, and applicable legal requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing selling and production.
Participate in daily store cleanliness tasks, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.