Party and Event Host
About The Position
Plan, coordinate, and facilitate events—including children’s birthday parties, craft classes, and other events—within a Michaels store to provide guests with a fun, engaging, and stress-free experience. Demonstrate and instruct craft projects, perform face painting and other activities, arrange event add-ons, communicate with clients and store team members, and adapt plans to client feedback and needs. Set up, break down, and clean event areas while meeting company safety and cleanliness standards. The role also provides friendly customer service, assists customers with shopping and checkout, and supports store operations. Duties include helping with online order processes, unloading trucks, stocking and recovering merchandise, maintaining store cleanliness, supporting safety and shrink programs, and following company policies and procedures. Team members are cross-trained in Custom Framing selling and production and may perform other duties as assigned.
Requirements
- Retail and/or customer service experience is required.
- Experience working with children and children’s events is required.
- Excellent people skills.
- Good written, verbal, and nonverbal communication and listening skills.
- Organizational, interpersonal, and creative problem-solving skills.
- Ability to handle job stress and interact effectively with guests of all ages and co-workers.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Energetic and enthusiastic personality.
Responsibilities
- Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
- Create a fun and creative environment for clients of all ages.
- Demonstrate and instruct craft projects, perform face painting, and lead other activities.
- Facilitate event add-ons such as goody bags and balloons according to company standards.
- Communicate event details with clients and store team members.
- Complete event-related administrative tasks, including answering emails, making phone calls, and completing paperwork.
- Adjust event plans based on client feedback and needs, and create backup or emergency plans.
- Ensure client satisfaction and set up, break down, and clean before and after events.
- Help customers locate products and find solutions, provide fast and friendly checkout, and explain Rewards and Private Label Credit Card benefits and enrollment.
- Educate customers about the Voice of Customer survey.
- Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
- Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
- Perform Store in Stock Optimization (SISO) and ad-set duties as assigned.
- Support shrink and safety programs and follow company operating procedures, policies, and standards.
- Interact respectfully with customers and team members and serve as a positive role model.
- Cross-train in Custom Framing selling and production.
- Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility
- Employee Assistance Program
- Medical coverage, depending on position and eligibility
- Dental coverage, depending on position and eligibility
- Vision coverage, depending on position and eligibility
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Voluntary insurance options
- Employee discounts
- Partner discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
