Party and Event Host

Michaels Stores•Columbus, OH

12d•$12 - $14•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other activities—at a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages, helps clients prepare for events, and ensures their satisfaction. Responsibilities also include customer service and checkout, assisting customers with products and store services, and completing operational and maintenance tasks to support store standards and Brand Promises. The position involves demonstrating craft projects, face painting and other activities; arranging event add-ons; communicating with clients and store team members; handling event-related administrative work; adapting plans to client needs; and setting up, cleaning, and breaking down events. The host also supports day-to-day retail operations, including stocking, truck unloading, merchandise recovery, online-order processes, safety and shrink programs, and store cleanliness. Team members are cross-trained in Custom Framing selling and production. Work takes place primarily in a public retail store. Public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may be assigned. The role’s hours include nights, weekends, and early mornings. The listed base pay range is $11.50–$13.50, and the position may be eligible for overtime in accordance with applicable laws.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event-related administrative tasks.
Adjust event plans based on client feedback and needs, and create backup or emergency plans as needed.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean before and after events while meeting cleanliness and safety standards.
Help customers locate products and find solutions.
Provide a fast and friendly checkout experience.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad-set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully with customers and coworkers, maintain a positive attitude, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.