Party and Event Host

Michaels•Saint Cloud, MN

1d•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—at a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages, demonstrates and teaches craft projects, performs face painting and other activities, and manages event add-ons such as goody bags and balloons. The host communicates with clients and store team members, handles event administration, adjusts plans to client feedback, prepares backup plans, and works to ensure client satisfaction. The role also includes setting up, cleaning, and breaking down events while following company safety and cleanliness standards. In addition to event duties, this position supports the store’s customer experience and daily operations. Responsibilities include helping customers find products, providing fast and friendly checkout, promoting Rewards and Private Label Credit Card programs, assisting with online order fulfillment, unloading and stocking merchandise, maintaining store recovery and cleanliness, and supporting safety and shrink programs. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may occur when retrieving carts or unloading trucks. The role may involve work hours including nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Must have experience working with children and children’s events.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and remain positive and respectful in difficult situations.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects, perform face painting, and lead other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event administration, including answering emails, making phone calls, and completing paperwork.
Adjust event plans based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
Help customers locate products and provide solutions; deliver a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow company policies, procedures, and standards.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom cleaning.
Perform other duties as assigned.