Party and Event Host

Michaels•Columbia, SC

5d•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events, including children’s birthday parties, craft classes, and other activities in a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages while helping customers shop and ensuring fast, friendly checkout service. It also supports store operations, including truck unloading, stocking, merchandise recovery, and maintaining cleanliness and safety standards. The position includes demonstrating and instructing craft projects, performing face painting and other activities, providing event add-ons, communicating with clients and store team members, handling event-related administration, and adapting plans to client needs. Hosts set up, break down, and clean event spaces, prepare backup plans, and work to ensure client satisfaction. They also assist with customer service and store programs, support omnichannel processes, and are cross-trained in Custom Framing sales and production.

Requirements

Energetic and enthusiastic personality.
Ability to handle job stress and interact effectively with guests of all ages and co-workers.
Excellent people skills.
Experience working with children and children’s events.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Retail and/or customer service experience required.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly, lift heavy boxes, and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects; perform face painting and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and find solutions, and provide fast, friendly checkout service.
Explain Rewards program and Private Label Credit Card benefits and complete enrollments; educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, merchandise recovery, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully and positively with customers and team members and serve as a role model.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.