Party and Event Host

Michaels • Columbus, OH

10d • Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—at a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages while helping ensure events run smoothly and clients are satisfied. Responsibilities also include providing friendly retail customer service, supporting checkout and store operations, and maintaining cleanliness and safety standards. The position involves setting up, breaking down, and cleaning before and after events, along with administrative work such as emails, phone calls, and paperwork. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

Requirements

• Retail and/or customer service experience is required.
• Experience working with children and children’s events.
• Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
• Energetic and enthusiastic personality; ability to handle job stress.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
• Engage guests of all ages and create a fun, creative environment.
• Demonstrate and teach craft projects, perform face painting, and lead other activities.
• Facilitate event add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members; handle related emails, calls, and paperwork.
• Adapt events to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
• Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
• Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
• Promote Rewards and Private Label Credit Card benefits, complete enrollments, and educate customers about the Voice of Customer survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, planogram processes, merchandise recovery, and store maintenance.
• Perform Store in Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs and follow standard operating procedures, company policies, and applicable requirements.
• Interact respectfully and positively with customers and coworkers and serve as a positive role model.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program
• Medical coverage, depending on position and eligibility
• Dental coverage, depending on position and eligibility
• Vision coverage, depending on position and eligibility
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Partner discount programs
• Position may be eligible for overtime compensation in accordance with state and local laws

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed