Party and Event Host

Michaels•Johnstown, PA

4d•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role serves clients of all ages, demonstrates and instructs craft projects, handles event add-ons, communicates with clients and store team members, and adapts plans to client feedback and changing needs. The host also completes event administration, prepares backup plans, and sets up, breaks down, and cleans event spaces while upholding cleanliness and safety standards. In addition to event responsibilities, the role helps customers find products and solutions, provides friendly checkout service, promotes Rewards and Private Label Credit Card programs, and supports online-order processes. Store duties include unloading trucks, stocking and recovering merchandise, maintaining planograms and in-stock standards, supporting shrink and safety programs, following company procedures, participating in store cleanliness activities, and cross-training in Custom Framing sales and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Ability to satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage clients of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls and complete event paperwork and other administrative tasks.
Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction and set up, break down, and clean event spaces.
Uphold company cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization (SISO) and ad-set duties as assigned.
Support shrink and safety programs and follow company policies, procedures, and standards.
Interact respectfully and positively with customers and coworkers and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom cleaning.
Perform other duties as assigned.