Party and Event Host

Michaels Stores • Johnstown, PA

6d • Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events, including children’s birthday parties and craft classes, in a Michaels store. The role creates a fun, creative, and engaging experience for guests, demonstrates craft projects and activities, supports event add-ons, and handles event communications and administrative tasks. Hosts adapt plans to client needs, ensure satisfaction, and maintain cleanliness and safety before, during, and after events.

The role also provides customer service throughout the store, helping customers find products and solutions and delivering a fast, friendly checkout experience. Additional retail duties include supporting rewards and credit-card enrollments, omnichannel orders, stocking, merchandise recovery, store cleanliness, safety, and shrink-prevention programs. Team members may also be cross-trained in Custom Framing sales and production.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties and craft classes.
• Engage guests of all ages and create an environment of fun and creativity.
• Demonstrate and teach craft projects, face painting, and other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members.
• Answer emails and phone calls and complete event paperwork as needed.
• Adjust event plans based on client feedback and needs, and create backup or emergency plans.
• Ensure client satisfaction for scheduled events.
• Set up, break down, and clean before and after each event while upholding cleanliness and safety standards.
• Help customers shop, locate products, and find solutions.
• Provide customers with a fast and friendly checkout experience.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, and planogram processes.
• Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad-set duties as assigned.
• Support shrink and safety programs and follow applicable procedures, policies, and company standards.
• Interact respectfully with customers and coworkers, maintain a positive attitude, and serve as a role model for team members.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed