Event and Party Host

Michaels Stores•Bloomington, IL

5d•$13 - $15•Onsite

About The Position

The Event and Party Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other activities—at a Michaels store. The role creates a fun, creative, and stress-free experience for guests of all ages by demonstrating craft projects, leading activities such as face painting, managing party add-ons, communicating with clients and store team members, and adjusting plans to meet client needs. Hosts also handle event administration, prepare backup plans, ensure client satisfaction, and set up, break down, and clean event spaces. In addition to event duties, the position supports store operations and customer service. Responsibilities include helping customers find products, providing checkout service, promoting rewards and credit-card programs, supporting online order fulfillment, unloading trucks, stocking and recovering merchandise, maintaining store cleanliness, and following company policies and safety standards. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event-related administrative tasks, including emails, phone calls, and paperwork.
Adjust event plans in response to client feedback and needs, and create backup or emergency plans.
Ensure client satisfaction and set up, break down, and clean before and after events.
Uphold company cleanliness and safety standards.
Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad-set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully with others, maintain a positive approach in difficult situations, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.