Party and Events Host

Michaels Stores•Auburn, WA

9d•$17 - $20•Onsite

About The Position

The Party and Events Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—within a Michaels store, providing guests with a fun, creative, and stress-free experience. The role also supports customers with shopping and checkout, and helps maintain store operations and presentation through stocking, merchandise recovery, cleanliness, and other assigned duties. The position interacts with clients and customers of all ages, instructs participants in craft projects, performs face painting and other activities, and coordinates event details and add-ons. It also provides retail customer service, supports store programs and omnichannel processes, and follows company safety, cleanliness, and operational standards. The work takes place in a public retail store, with possible duties in stock rooms, outdoors, and the frame shop. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.

Nice To Haves

An energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, perform face painting, and lead other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; complete related emails, phone calls, and paperwork.
Adjust events to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event areas while upholding cleanliness and safety standards.
Help customers locate products and find solutions, provide fast and friendly checkout, and promote Rewards and Private Label Credit Card programs and enrollments.
Educate customers about the Voice of Customer survey and assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization, and ad set duties as assigned.
Complete merchandise recovery and maintenance and support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and applicable legal requirements.
Interact respectfully and positively with others and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.