Retail Party and Event Host

Michaels Stores•Mooresville, NC

2d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, within a Michaels store to provide guests with a fun, engaging, and stress-free experience. Help customers shop, locate products, and find solutions; provide a fast and friendly checkout experience; and perform store operations such as unloading trucks, stocking merchandise, and maintaining store recovery standards as needed. Coordinate multiple events at once, engage guests of all ages, demonstrate and teach craft projects, and facilitate activities and party add-ons. Communicate with clients and store team members, complete event-related administrative work, adapt plans to client needs, and ensure client satisfaction. Set up, clean, and break down event spaces while upholding cleanliness and safety standards. Support the customer experience and store operations by helping with omnichannel services, merchandise recovery, stocking, planograms, store cleanliness, safety, and other assigned duties. The role is cross-trained in Custom Framing sales and production. Work takes place in a public retail store; some stock rooms may not be climate controlled, and occasional outdoor work may be required. Hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages in a fun and creative environment.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event-related administrative tasks.
Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean before and after events while following cleanliness and safety standards.
Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and AD set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully and positively with customers and team members and serve as a role model.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.