Retail Party and Events Host

Michaels • Fairfax, VA

7d • Onsite

About The Position

Plan, coordinate, and facilitate events—including children’s birthday parties, craft classes, and other activities—at a Michaels store. Create a fun, engaging, and stress-free experience for guests of all ages by demonstrating and teaching craft projects, providing activities such as face painting, coordinating party add-ons, communicating with clients and store team members, and adapting plans to client feedback and needs. Prepare backup or emergency plans, help ensure client satisfaction, and set up, break down, and clean event spaces.

The role also provides friendly customer service by helping customers find products and solutions, supporting checkout, and explaining Rewards, Private Label Credit Cards, and Voice of Customer surveys. Team members assist with Buy Online Pickup in Store and Ship From Store processes, truck unloading, stocking, planograms, merchandise recovery, store maintenance, and safety and shrink programs. The position is cross-trained in Custom Framing sales and production and participates in daily store-cleanliness activities. Other duties may be assigned.

The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may be required for cart retrieval or truck unloading. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The position requires standing for extended periods and regularly bending, lifting, carrying, reaching, and stretching, as well as moving throughout the store and accessing high shelves with a ladder or similar equipment. Reasonable accommodations may be available through an interactive process.

The stated total base pay range is $12.77–$15.00. The position may be eligible for overtime compensation in accordance with state and local laws. Benefits depend on position and eligibility and may include a 401(k) with employer match, medical, dental, and vision coverage, telemedicine, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, voluntary insurance options, an Employee Assistance Program, employee discounts, and partner discount programs.

Requirements

• Retail and/or customer service experience is required.
• Experience working with children and children’s events is required.
• Excellent people skills and the ability to interact effectively with guests of all ages and co-workers.
• Energetic and enthusiastic personality.
• Ability to handle job stress and remain positive and respectful, including in difficult situations.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.
• Ability to work hours that include nights, weekends, and early mornings.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other store events.
• Engage guests of all ages and create a fun, creative, and welcoming event environment.
• Demonstrate and instruct participants in craft projects and conduct activities such as face painting.
• Facilitate party add-ons, including goody bags and balloons, according to company standards.
• Communicate event details with clients and store team members, and complete related emails, phone calls, and paperwork.
• Adjust event plans based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
• Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
• Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
• Explain Rewards program and Private Label Credit Card benefits, complete enrollments, and educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
• Perform Store in Stock Optimization (SISO) and ad-set duties as assigned.
• Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
• Interact respectfully and positively with customers and co-workers and serve as a role model for team members.
• Cross-train in Custom Framing sales and production.
• Participate in daily store-cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program
• Medical coverage, depending on position and eligibility
• Dental coverage, depending on position and eligibility
• Vision coverage, depending on position and eligibility
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Partner discount programs
• Potential eligibility for overtime compensation in accordance with state and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed