Party & Events Coordinator Host

Michaels•Wilton, CT

8d•Onsite

About The Position

The Party & Events Coordinator Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—inside a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages while helping ensure events run smoothly and clients are satisfied. Duties include demonstrating and instructing craft projects, face painting and other activities, preparing event add-ons, communicating with clients and store team members, handling event-related email, phone, and paperwork, adapting plans to client needs, and preparing backup or emergency plans. The host sets up, breaks down, and cleans event spaces and follows company cleanliness and safety standards. The position also supports the store’s customer experience and operations. Responsibilities include helping customers locate products and find solutions, providing friendly checkout service, promoting Rewards and Private Label Credit Card programs, explaining the Voice of Customer survey, and assisting with Buy Online Pickup in Store and Ship From Store processes. The role may also assist with truck unloading, stocking, planograms, merchandise recovery, store maintenance, inventory optimization, advertising sets, shrink and safety programs, and custom framing sales and production. Team members are expected to follow company procedures and policies, interact respectfully, and participate in daily store cleanliness activities. The work takes place in a public retail store. Store areas are climate controlled, though some stock rooms may not be; some outdoor work may be assigned, such as retrieving carts or unloading trucks. The role may involve working nights, weekends, and early mornings. Physical demands include standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, stretching, and accessing high shelves using a ladder or similar equipment. The stated total base pay range is $16.94–$19.70, and the position may be eligible for overtime compensation under applicable state and local laws.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Good written, verbal, nonverbal, and listening communication skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Energetic and enthusiastic personality; ability to handle job stress effectively.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, stretch, and lift heavy boxes, including accessing high shelves by ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages in a fun and creative environment; demonstrate and instruct craft projects and facilitate face painting and other activities.
Coordinate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; handle related emails, phone calls, and paperwork.
Adjust events based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after each event while maintaining company cleanliness and safety standards.
Help customers locate products and provide solutions; deliver a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, store maintenance, Store in Stock Optimization (SISO), and advertising set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Cross-train in custom framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Perform other duties as assigned.