Retail Operations Team Member
About The Position
Nouria Energy Corporation is a family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. Its retail locations offer customers fuel and convenience-store products alongside friendly, courteous service. The Retail Operations Team Member, referred to in the posting as a Sales Associate, is responsible for the proper and efficient operation of the station during their shift, in accordance with company policy. The role supports store profitability and growth while meeting customer needs and delivering high-quality service. Team members must communicate operational updates to management promptly, prepare an end-of-shift report, and work a flexible schedule as needed. The position also involves maintaining a safe, clean, and attractive store environment; enforcing environmental and hazardous-material regulations; operating assigned equipment safely; and reporting accidents, injuries, incidents, or illnesses. The role requires customer interaction, general housekeeping, and physical work in varying temperatures and store areas.
Requirements
- Must be at least 18 years of age.
- Read, understand, and write English at an eighth-grade level.
- Be able to validate identification before selling tobacco and/or alcohol, as required by regulations.
- Be able to lift up to 30 pounds and carry cases of milk, soft drinks, beer, and juice using proper lifting techniques; the physical requirements section also states lifting up to 50 pounds at times.
- Remain calm and respond to emergencies according to policies and procedures.
- Tolerate exposure to gasoline fumes and cleaning products.
- Work in different temperature environments, including coolers, outdoors in varying weather, and inside the store.
- Traverse and access all areas of the store.
- Stand for prolonged periods and tolerate prolonged periods sitting at a desk and working on a computer.
- Interact with customers in a friendly, professional manner.
- Work a flexible schedule as needed.
Responsibilities
- Operate the station properly and efficiently during the assigned shift, in accordance with company policy.
- Support store profitability and growth while ensuring customers’ needs are met.
- Communicate verbally and in writing with management about store operations, particularly changes or issues that could adversely affect operations.
- Prepare a shift report at the end of the shift according to company guidelines.
- Provide a positive customer experience by greeting customers warmly, suggesting purchases, promoting specials, and carrying out the customer service program at the site level.
- Minimize safety risks to employees, customers, and suppliers; enforce environmental and hazardous-material regulations; and support the Safety and Health program.
- Maintain store safety and security and document accidents or incidents.
- Maintain the customer environment inside and around the store, including its physical maintenance, cleanliness, and attractiveness.
- Operate assigned equipment safely and efficiently.
- Promptly report workplace accidents, injuries, incidents, or illnesses.
- Complete the new employee safety orientation procedure.
- Perform general housekeeping and other related duties as required.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) savings plan
- Paid time off
- Paid holidays
- Company-paid life insurance
- Disability benefits
- Employee assistance programs
- Tuition assistance
- Voluntary benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
