Retail Operations Team Member

Enmarket • Sylva, NC

2d • Onsite

About The Position

Enmarket is seeking customer-service-oriented and motivated team members to support its retail station operations. The role is responsible for the proper and efficient operation of the station during a shift, in accordance with company policy, and for contributing to store profitability and growth while meeting customers’ needs. Team members are encouraged to provide warm, courteous, best-in-class service.

The position includes customer service, shift reporting, store safety and security, housekeeping, equipment operation, and maintenance of the customer environment inside and around the store. Team members must communicate promptly with management about store operations and any changes or issues that could adversely affect operations. The role requires a flexible schedule, work in varying temperatures and weather conditions, and exposure to gasoline fumes and cleaning products. Enmarket has 128 locations across Georgia, North Carolina, and South Carolina and is continuing to grow.

Requirements

• Must be at least 18 years old.
• Read, understand, and write English at an eighth-grade level.
• Be able to validate identification before selling tobacco and/or alcohol, as required by regulations.
• Lift and carry up to 30 pounds using proper lifting techniques; the physical requirements also state the ability to lift up to 50 pounds at times.
• Remain calm and respond according to policies and procedures during emergencies.
• Tolerate exposure to gasoline fumes and cleaning products.
• Work in varying temperature environments, including coolers, outdoors in various weather conditions, and inside the store.
• Be able to access all areas of the store.
• Be able to stand for prolonged periods and sit at a desk and work on a computer for prolonged periods.
• Be able to work a flexible schedule as needed.
• Interact with customers in a friendly, professional manner.

Responsibilities

• Operate the station properly and efficiently during the assigned shift, following company policy.
• Communicate verbally and in writing with management about store operations, especially changes or issues that may adversely affect operations.
• Prepare a shift report at the end of the shift according to company guidelines.
• Provide a positive customer experience, greet customers warmly, suggest purchases, promote specials, and execute the customer service program at the site level.
• Minimize safety risks to employees, customers, and suppliers; enforce environmental and hazardous-material regulations; and support the Safety and Health program.
• Maintain store safety and security, document accidents and incidents, and promptly report workplace accidents, injuries, incidents, or illnesses.
• Maintain the customer environment inside and around the store, including the cleanliness, safety, and appearance of store facilities.
• Operate assigned equipment safely and efficiently.
• Complete the new employee safety orientation procedure.
• Perform general housekeeping and other related duties as required.

Benefits

• Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Eligibility and plan provisions are subject to program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed