Retail Operations Specialist #26-26995

US Tech Solutions•Austin, TX

About The Position

Provides advice, guidance, and support for assigned aspects of regional or geographic operations. Supports the development, implementation, and evaluation of operational programs and projects, working with regional, store, and team leadership to communicate objectives, profitability expectations, priorities, performance standards, and other parameters. Engages Team Members to provide communication and training support, and works with marketing, merchandising, accounting, and other stakeholders to ensure effective integration and alignment. The role supports assigned programs and processes within specific stores or regions, evaluates execution, and provides feedback on sales, margins, labor, merchandising, training, sanitation, marketing, and promotions. It also helps maintain quality standards and equipment, promotes the use of national and regional resources and best practices, delivers education and training, and supports new store design, development, and opening.

Requirements

2 to 3+ years of experience in retail, grocery, convenience, or a related client environment, as stated in the must-have skills.
Understanding of merchandising concepts, including planograms, store resets, and third-party vendor relationships.
Strong proficiency in Excel and familiarity with standard Microsoft Office applications, including Word, PowerPoint, and email.
Basic knowledge of specialty areas such as coffee, tea, produce, or bakery.
Working knowledge of technical skills associated with the assigned specialty area.
Basic knowledge of merchandising concepts and practices.
Ability to build positive working relationships and establish credibility and rapport.
Ability to communicate clearly and concisely and deliver compelling education and training.
Ability to lead groups of varying sizes toward consensus and understanding.
Trustworthiness and ability to work closely with appropriate leaders and teams.
Ability to solicit and incorporate ideas from multiple sources and collaborate to achieve objectives and support information flow.
BA/BS degree and 2–4 years of relevant experience, or an equivalent combination of education and relevant experience; the posting also states degrees and certifications are not required.

Nice To Haves

Grocery or convenience store experience.
Basic research, information-gathering, and analytical skills, including selecting from defined alternatives, collecting documentation, verifying conformance with standards, and assessing detailed information.
Ability to handle detailed, structured problems, identify roadblocks, and use existing procedures to resolve standard problems.
Understanding of company, segment, and product strategies and the ability to identify alignment or misalignment between team project goals and broader organizational objectives.
Understanding of product mix, supply base, and retail operations.

Responsibilities

Provide advice and support for assigned programs and processes within specific stores or regions.
Build and maintain cooperative working relationships with store and regional leaders and teams.
Work with store and team leadership to understand communication, training, and related needs.
Educate and train Team Members, buyers, Team Leaders, and other stakeholders on program and project objectives, standards, and requirements.
Evaluate plan execution and provide feedback on sales, margins, labor, merchandising, training, sanitation, marketing, and promotions.
Monitor and maintain quality standards as required; support efforts to keep equipment in good working order and calibrated to standards.
Ensure stores use national and regional resources and understand and apply established best practices.
Deliver education and training in a dynamic and persuasive manner, using interpersonal skills and on-the-job training to transfer knowledge.
Promote learning through repeatable, predictable systems and processes.
Support new store design, development, and opening.
Collaborate with marketing, merchandising, accounting, and other stakeholders to integrate and align programs and projects.