Retail Operations Assistant

Kitchen Kettle Foods•Intercourse, PA

12d•Onsite

About The Position

Burnley Enterprises is seeking a Retail Operations Assistant to provide administrative and operational support to the Director of Sales and Merchandising. This role is crucial in supporting day-to-day retail operations and store-level initiatives across all retail locations. The assistant will help implement merchandising plans, support store managers, and ensure an exceptional guest experience. This is a full-time exempt position with a salary range of $40,000-$45,000 per year, plus bonus potential, based on experience. The company values spreading happiness, creating exceptional experiences and lasting memories, and operates with a 'We Before Me' mentality.

Requirements

Strong organization, prioritization, and time management skills.
Strong communication and relationship-building skills.
Initiative and ability to work independently.
Willingness to ask questions, seek clarification, and raise concerns when needed.
Openness to coaching and feedback to improve performance.
Adaptability in a fast-paced retail environment.
Professionalism, positivity, and accountability.
Strong attention to detail and accuracy.
Analytical and numerical aptitude.
Proficiency with Microsoft Excel, Outlook, and Word.
Commitment to diversity, equity, and inclusion.
Guest-focused mindset and commitment to company standards.

Responsibilities

Provide administrative and operational support to the Director of Sales and Merchandising.
Prepare communications, meeting materials, reports, presentations, and other resources.
Track projects, deadlines, action items, and follow up with store managers on priorities.
Support special projects and company initiatives through research, calculations, information gathering, and coordination.
Process and organize reimbursements, petty cash, maintenance requests, records, and other administrative items.
Assist with employee scheduling, including templates, weekly schedules, time-off requests, PTO calendars, and coverage needs.
Support day-to-day retail operations and store-level initiatives across retail locations.
Assist with merchandising and cleanliness audits, store measurements, sales-per-square-foot calculations, and planograms.
Help implement merchandising plans, product placement, store standards, and follow-up priorities.
Support store managers and retail teams with resources, employee recognition, operational priorities, and initiatives that contribute to an exceptional guest experience.
All other related duties as required or assigned.