Retail Operations Assistant Manager - Houston

Nestle Operational Services Worldwide SA•Houston, TX

6h•$60,000 - $70,000•Onsite

About The Position

Nespresso is hiring a boutique Operations Assistant Manager to help ensure the smooth operation of its retail boutique. Working closely with the Boutique Manager and Assistant Sales Manager, this role oversees daily store functions, inventory, and safety and compliance standards, with the aim of enhancing employee and customer experiences. The role leads and supports the back-of-house team while also assisting with front-of-house operations and customer service. The position covers retail operations and inventory, cash operations, shipments, technology and equipment, store services, omnichannel order fulfillment, operational improvements, compliance, and team coaching. The assistant manager may serve as Manager on Duty and assist on the sales floor as needed. The role also supports the leadership team with projects and other business needs.

Requirements

High school diploma or GED.
At least 3 years of experience in a retail or customer-service-related profession.
Process- and detail-oriented, with a systematic approach to work.
Analytical problem-solving ability, including identifying inefficiencies and creating solutions.
Availability to work opening and closing shifts, weekends, and holidays.
Ability to travel up to 10% for required meetings or training.

Nice To Haves

Experience in operations or back of house.
Demonstrated ability to lead and influence people; leadership experience preferred.
At least 3 years of experience in an Operations Lead or Manager role.
Experience directly supervising a team of at least two employees.
Ability to work on the sales floor on weekends and as needed during the week.
Prior success streamlining operational and organizational processes.
Strong technical aptitude with MS Office, Adobe, and AI tools.

Responsibilities

Partner with the Boutique Manager and Assistant Manager to uphold Retail Operations Procedures and Best Practices.
Implement safety protocols; manage cash operations; maintain accurate stock and inventory levels; process shipments; and handle damaged or defective products appropriately.
Troubleshoot technology issues, manage IT support tickets, oversee the racking system, and ensure equipment is operational.
Maintain the coffee roaster, engraver, and tasting bar, and teach and train employees in their use.
Coordinate customer order fulfillment, including same-day delivery and online in-store pickups.
Identify and implement operational improvements to efficiency, productivity, and customer satisfaction, applying Total Quality Management principles and safety protocols.
Conduct regular audits, inspections, and maintenance checks to ensure compliance with health, safety, and environmental policies.
Promote a safety-conscious culture and ensure employees are certified in Food Safety and CPR according to local regulations.
Guide, support, and coach the two-person back-of-house team in following operational standards and delivering a strong customer experience.
Serve as Manager on Duty for front-of-house operations and assist on the sales floor as needed.
Assist the leadership team with projects and tasks as business needs arise.

Benefits

Competitive pay and quarterly bonuses for achieving team sales and service goals.
Strong training programs and career growth and development opportunities.
Free Nespresso machine and coffee product allowance.
401(k) with company match.
Educational reimbursement.
Health and mental wellness programs.
DE&I resource groups.
Commuter benefits.
Pet adoption reimbursement.
Employee recognition program.
Discounts at over 2,000 companies.
Performance-based incentives and a competitive total rewards package, including healthcare coverage and other benefits.
$500 referral incentive.