Retail - Assistant Operations Manager

SSA Group, LLC•Seattle, WA

22h•$28 - $30

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations, supporting the Retail Operations Manager and store leadership in daily operations. The role leads and develops staff, maintains guest service and merchandising standards, and contributes to sales, inventory, cash-handling, and financial performance. It also supports the unit’s sustainability, inclusion, and community-engagement efforts.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
Proven leadership skills and an understanding of team building, development, and partnership.
Strong problem-solving and decision-making skills and the ability to stay organized.
Financial management, merchandising, analytical, and planning skills.
Ability to remain flexible in a fast-paced environment.
Computer skills for basic office functions.
Ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed; ability to perform the role’s other stated functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Visual merchandising experience.
Must be at least 18 years old.

Nice To Haves

Two to three years of retail management experience preferred.

Responsibilities

Lead and motivate staff to meet or exceed guest and client expectations.
Recruit and hire team members; onboard, supervise, evaluate, develop, coach, document performance, and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Follow applicable local, state, and federal laws and uphold company policies and procedures.
Maintain a clean, safe, and organized work environment, including the shops and displays.
Deliver SSA EXTRA Guest Service to provide memorable experiences for guests and clients.
Support inventory-control programs and communicate inventory opportunities to the Retail Operations Manager and Buyer.
Ensure merchandise presentation standards are met and sales opportunities are maximized through appropriate product availability.
Complete daily department functions and report daily, weekly, and monthly sales through an internal Ledger.
Ensure cash-handling procedures are followed and troubleshoot and maintain POS functionality.
Conduct daily One-Minute Meetings with the team.
Forecast sales; maintain sales analyses related to controllable costs; and support management of payroll and controllable profit within established budgets.
Manage department payroll expectations through strategic scheduling and coverage, including on-call shifts as needed.
Analyze sales and inventory, identify opportunities to generate sales, and work toward sales, promotion, per-capita, and controllable-budget goals.
Promote an inclusive and supportive approach, remove barriers, and empower team-member growth and opportunity.
Model sustainability and conservation practices, apply relevant business knowledge, and teach unit staff as appropriate.
Support community efforts through hiring, engagement activities, and opportunities to give back.
Perform other tasks as necessary.

Benefits

Paid time off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.