Retail Sales Assistant Manager - Houston
About The Position
As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, you strategize on sales, profitability, and operations while delivering an unforgettable Nespresso experience. You inspire and empower the team to provide an inviting, exceptional customer journey and represent Nespresso culture through mentoring, care, action, and innovation. This role combines customer service and coffee expertise with sales leadership, team development, and boutique operations. You educate customers about Nespresso coffee and sustainability, coach team members, oversee operational processes and inventory, support scheduling and visual presentation, and plan community events that engage customers and build brand recognition. You also promote a safety-conscious culture for employees and customers.
Requirements
- At least 3 years of professional management experience in a fast-paced or luxury retail environment.
- At least 2 years of supervisory experience in people management and development of multiple direct reports.
- High school diploma or GED.
- Ability to organize, manage time, prioritize, and effectively handle multiple tasks.
- Authentic passion for coffee, respect for sustainability, and commitment to continual self-learning.
- Availability to work opening and closing shifts, weekends, and holidays.
Nice To Haves
- Bachelor’s degree.
- Experience co-managing 20 or more employees in a high-volume, luxury retail environment.
- Ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively.
- Genuine passion for engaging customers and mentoring employees.
- Proven track record of developing teams, with multiple success stories.
- Strong customer experience and hospitality skills.
- Prior success partnering with leadership to achieve revenue goals and continuous improvement.
- Strong collaboration and ability to build rapport with customers and businesses.
- Hospitality mindset aligned with Nespresso’s House of Hospitality.
- Agility and patience in learning new systems, software programs, and reporting methods.
- Exceptional professional diplomacy and discretion.
Responsibilities
- Lead by example in delivering customer service and educating customers about Nespresso coffee and sustainability through storytelling.
- Inspire the team to achieve sales and service goals through daily communication, coaching, and mentoring.
- Collaborate with the Boutique Manager and Team Leads to assess boutique performance and implement improvement strategies.
- Motivate team performance through feedback and recognition, and support team development and empowerment.
- Oversee operations, inventory, and scheduling to ensure processes are implemented effectively and efficiently.
- Execute store visual guidelines and seek efficiencies that improve boutique success.
- Deliver consultative coffee tastings and create memorable coffee experiences for customers.
- Plan community events to attract new customers and build brand recognition.
- Respond creatively and nimbly to challenges and encourage the team to try new approaches.
- Promote a safety-conscious culture for employees and customers.
Benefits
- Quarterly bonuses for achieving team sales and service goals.
- Training programs and professional growth opportunities.
- Free Nespresso machine and coffee allowance.
- 401(k) with company match.
- Educational reimbursement.
- Health and mental wellness programs.
- DE&I resource groups.
- Commuter benefits.
- Pet adoption reimbursement.
- Employee recognition program.
- Discounts at over 2,000 companies.
- Healthcare coverage and other benefits.
- Performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
