Retail Sales Associate - Houston

Nestle Operational Services Worldwide SA•Houston, TX

About The Position

Nespresso is hiring a Retail Sales Associate to serve as the welcoming face of its retail boutique and provide customers with an inviting experience that goes beyond selling coffee. The associate guides customers in finding coffee and machine solutions suited to their needs, offers complimentary tastings, and shares product knowledge. The role also contributes to the boutique’s daily operations and to Nespresso’s mission and values, including sustainability and recycling.

Requirements

Thrive in a customer service environment and enjoy working with people.
Be comfortable in a fast-paced environment, think on your feet, and adapt to change.
Be punctual and available to work opening and closing shifts, weekends, and holidays.
Show patience with day-to-day challenges and resourcefulness in troubleshooting.

Responsibilities

Represent Nespresso’s mission and values, including its commitments to sustainability and recycling.
Greet and engage customers, creating a memorable experience that encourages them to return.
Listen to customers’ needs and recommend personalized coffee and machine solutions.
Offer complimentary coffee tastings and use product knowledge to build the customer base and sales.
Collaborate proactively with team members to support a cohesive work environment.
Help maintain the boutique, assist with shipments, arrange displays, keep the coffee wall stocked, and ensure cleanliness.
Complete a training period to prepare for the role.

Benefits

Quarterly bonuses for achieving team sales and service goals; performance-based incentives.
Free Nespresso machine and coffee product allowance.
401(k) with company match.
Educational reimbursement.
Health and mental wellness programs; healthcare coverage.
DE&I resource groups.
Commuter benefits.
Pet adoption reimbursement.
Employee recognition program.
Discounts at over 2,000 companies.
Opportunities for personal development and career growth.
Supportive and collaborative team environment.