Retail Sales Team Leader - Houston

Nestle Operational Services Worldwide SA•Houston, TX

About The Position

Nespresso is seeking a Team Lead to help deliver its boutique customer experience. Working closely with the Boutique Manager and Assistant Store Managers, the Team Lead leads and coaches employees to improve customer experience, product knowledge, sales, and service performance. The role cultivates a warm, hospitality-driven team culture and memorable customer interactions. The Team Lead serves as manager on duty in a fast-paced retail environment, maximizes store productivity, and supports store goals in sales, customer acquisition, and service. The position also maintains operational and visual standards, supports inventory and cash processes, promotes safety, provides personalized coffee experiences and tastings, and shares knowledge of Nespresso coffee and sustainability practices. The role is based in Houston and pays $24.50 per hour, with eligibility for performance-based incentives and quarterly bonuses for achieving team sales and service goals. Nespresso describes its workplace as supportive and collaborative and offers opportunities for personal development and career growth.

Requirements

At least 2 years of experience driving sales and leading a team in a high-volume retail environment.
Patience with day-to-day challenges and resourcefulness in troubleshooting.
Effective communication, time management, and analytical skills.
Punctuality and availability to work opening and closing shifts, weekends, and holidays.

Responsibilities

Serve as manager on duty and drive sales by maximizing store productivity and building customer relationships through exceptional experiences.
Assist the Assistant Store Manager and Store Manager in using reports and sales trends to achieve sales, customer acquisition, and service goals.
Maintain store standards, including cleanliness, visual merchandising, inventory and stock management, TQM compliance, and cash processes.
Promote safety and help create a safe, healthy environment for employees and customers.
Create personalized coffee experiences and build customer relationships by sharing knowledge of Nespresso coffee and sustainability practices.
Offer complimentary coffee tastings and use product knowledge to build the customer base and boost sales.
Coach and train team members to improve sales and service performance.
Seek and provide feedback, build strong colleague relationships, support innovative ideas, adapt to change, and creatively solve problems.