Retail Multi-Unit Manager

Avolta•Orlando, FL

1d•$73,659 - $89,284•Onsite

About The Position

The Retail Multi-Unit Manager I at Orlando International Airport provides operational leadership across an assigned geographic zone with up to $10 million in annual revenue, supporting the location’s Senior Director or Director of Operations. The role ensures retail stores in the assigned terminal, concourse, or zone meet standards for cleanliness, staffing, operational readiness, and financial performance, holding store management accountable for results.

Requirements

Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Proven success managing portfolios with up to $10 million in revenue and leading teams across multiple retail concepts.
Proficiency in retail technology platforms, including POS systems, inventory management software, scheduling systems, and reporting tools.
Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
Ability to analyze retail KPIs, including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Ability to build positive work environments through coaching, mentoring, and leadership.
Strategic thinking, including anticipating challenges and implementing solutions to complex operational issues.
Change leadership, including championing technology adoption and process improvements.

Nice To Haves

Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field. The degree counts for 3 of the 6-year experience requirement.

Responsibilities

Ensure stores are prepared for next-day opening and that managers complete opening and closing procedures.
Support the Director of Operations in meeting financial targets by monitoring sales, controlling expenses, and maximizing profitability.
Oversee planned maintenance and promptly address repair needs.
Schedule managers to provide leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
Hold managers accountable for onboarding, offboarding, and compliance with training requirements.
Promote employee engagement, diversity, and inclusion; coach and develop teams.
Analyze operational data, monitor zone performance, and collaborate with the Director of Operations or Senior Director of Operations on strategic initiatives and financial decisions.
Ensure accurate merchandise ordering, receiving, and stocking, and train teams in inventory procedures.
Oversee planogram execution, visual merchandising, and seasonal resets across stores.
Monitor inventory levels, turnover, and shrink, and implement loss-prevention controls.
Ensure managers and staff are proficient in POS, inventory management, scheduling, and other retail technology platforms.
Monitor retail equipment and arrange routine service and repairs.
Promote adoption of new retail technologies to improve efficiency and customer experience.
Maintain knowledge of brand standards, lease agreements, and landlord relations.
Implement marketing programs and promotions and ensure compliance with brand campaigns.
Resolve escalated customer and associate issues and provide feedback and coaching to subordinate leaders.
Ensure compliance with federal, state, and local safety and health standards.
Train managers and staff on wellness protocols and safety procedures and maintain audit readiness.