Multi Unit Manager

Andy's Frozen Custard•Frisco, TX

23h•$75,000 - $100,000•Onsite

About The Position

Being a Multi-Unit Manager at Andy’s Frozen Custard is an opportunity to lead an important market within a growing, high-performance organization. The role leads and develops General Managers across the Dallas market, drives exceptional guest experiences and business results, and builds a high-performing leadership bench through coaching, development, succession planning, and internal promotion. The Multi-Unit Manager maintains a strong, visible presence in stores, actively coaching leaders and teams in real time and ensuring consistent execution of company standards, systems, and initiatives. The role owns market-level performance, including sales, transactions, labor, profitability, staffing, and operational execution; reviews financial and operating data to identify trends and improve results; and partners with General Managers to improve underperforming locations and sustain high-performing stores. This leader creates accountability, urgency, teamwork, and continuous improvement while building alignment among store leadership, senior operations leadership, ownership, and support functions. They represent Andy’s Frozen Custard professionally in the local community, solicit and respond to guest feedback, and model the pace, professionalism, attention to detail, and ownership expected of market leaders. The position requires working inside the market’s stores at least 3–5 days per week, a flexible schedule, and regular travel throughout the Dallas market.

Requirements

7+ years of progressive leadership experience in restaurants, hospitality, retail, or another high-volume service environment.
3+ years of successful multi-unit leadership experience.
Proven experience directly overseeing approximately 6–10+ locations.
Experience leading and developing General Managers and other salaried leaders.
Proven success building leadership pipelines and succession plans.
Experience improving performance in underperforming locations.
Responsibility for market-level sales, labor, staffing, profitability, and P&L performance.
Experience analyzing financial and operational reports and converting data into action.
Experience leading in a complex, fast-paced, high-expectation environment.
High school diploma or equivalent required.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.
Ability to travel throughout the Dallas market regularly.
Valid driver’s license and reliable transportation.
Strong multi-unit operational leadership skills.
Excellent coaching, team-building, and leadership development abilities.
Strong financial and business acumen.
Ability to interpret P&Ls, labor reports, sales trends, staffing data, and operational metrics.
Strong organization, prioritization, and planning skills.
Exceptional follow-through and personal accountability.
Strong guest-service instincts.
Ability to lead independently while maintaining alignment with senior leadership and ownership.
Ability to handle confidential and sensitive information professionally.
Ability to influence leaders without micromanaging them.
Strong written and verbal communication skills.
Ability to operate effectively in a rapidly growing organization.
A natural coaching approach, relationship-building ability, approachability, confidence, composure, competitiveness, attention to detail, energy, organization, ownership, and willingness to work alongside store teams.
Ability to create accountability without relying on intimidation or ego and to have direct, difficult conversations when necessary.

Nice To Haves

Bachelor’s degree in Business, Hospitality Management, or a related field; equivalent leadership experience will be considered.
Background in competitive athletics, coaching, military leadership, or another high-performance team environment.

Responsibilities

Lead and develop General Managers across the Dallas market to deliver exceptional guest experiences and strong business results.
Build a high-performing leadership bench through coaching, development, succession planning, and internal promotion.
Establish clear expectations and create a culture of accountability, urgency, teamwork, and continuous improvement.
Maintain a strong presence inside stores and actively coach leaders and teams in real time.
Identify operational opportunities and ensure action plans are developed, communicated, and followed through to completion.
Drive consistent execution of company standards, systems, and initiatives across every location.
Review store conditions, guest experience, staffing, productivity, and key business indicators to identify trends and opportunities.
Own market-level performance, including sales, transactions, labor, profitability, staffing, and operational execution.
Analyze financial reports and operating data to identify trends and develop strategies to improve results.
Partner with General Managers to improve underperforming locations and sustain high-performing stores.
Monitor management staffing levels and proactively develop talent for future leadership needs.
Create strong communication and alignment between store leadership, senior operations leadership, and ownership.
Partner with Marketing, Finance, Training, Maintenance, and other support functions.
Build relationships within the local community and represent Andy’s Frozen Custard professionally.
Solicit and respond to guest feedback to understand the needs of customers and the communities served.
Work inside the market’s stores a minimum of 3–5 days per week and maintain a visible presence on store schedules.
Model the pace, professionalism, attention to detail, and ownership mentality expected from every leader in the market.
Travel regularly throughout the Dallas market.

Benefits

Competitive compensation and salary.
Bonus opportunities, including performance-based bonus.
401(k) with company match.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Paid vacation, sick, and personal days after 90 days of employment.
Advancement opportunities.
Travel opportunities.
Opportunity to have a significant impact on the growth and development of the Dallas market.