Multi Unit Manager

Andy's Frozen Custard•Prosper, TX

22h•$75,000 - $100,000•Onsite

About The Position

Being a Multi-Unit Manager at Andy’s Frozen Custard is an opportunity to lead one of the company’s important markets within a growing, high-performance organization. The role calls for a proven multi-unit operator who can coach, compete, build culture, and uphold high standards. The manager spends significant time in stores observing operations, coaching in real time, developing General Managers, and ensuring operational and financial expectations are met. The Multi-Unit Manager leads the Dallas market, owns market-level business performance, and builds a culture of accountability, teamwork, urgency, and continuous improvement. The role also represents the company in the community and supports its mission: “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”

Requirements

7+ years of progressive leadership experience in restaurants, hospitality, retail, or another high-volume service environment.
3+ years of successful multi-unit leadership experience.
Proven experience directly overseeing approximately 6–10+ locations.
Experience leading and developing General Managers and other salaried leaders.
Proven success building leadership pipelines and succession plans.
Experience improving performance in underperforming locations.
Responsibility for market-level sales, labor, staffing, profitability, and P&L performance.
Experience analyzing financial and operational reports and converting data into action.
Experience leading in a complex, fast-paced, high-expectation environment.
High school diploma or equivalent required.
Valid driver’s license and reliable transportation.
Strong multi-unit operational leadership skills.
Excellent coaching, team-building, and leadership development abilities.
Strong financial and business acumen.
Ability to interpret P&Ls, labor reports, sales trends, staffing data, and operational metrics.
Strong organization, prioritization, and planning skills.
Exceptional follow-through and personal accountability.
Strong guest-service instincts.
Ability to lead independently while maintaining alignment with senior leadership and ownership.
Ability to handle confidential and sensitive information professionally.
Ability to influence leaders without micromanaging them.
Strong written and verbal communication skills.
Ability to operate effectively in a rapidly growing organization.
Ability to travel regularly throughout the Dallas market.

Nice To Haves

Bachelor’s degree in Business, Hospitality Management, or a related field; equivalent leadership experience will be considered.
Background in competitive athletics, coaching, military leadership, or another high-performance team environment.

Responsibilities

Lead and develop General Managers across the Dallas market to deliver exceptional guest experiences and strong business results.
Build a high-performing leadership bench through coaching, development, succession planning, and internal promotion.
Establish clear expectations and create a culture of accountability, urgency, teamwork, and continuous improvement.
Maintain a strong presence inside stores and actively coach leaders and teams in real time.
Identify operational opportunities and ensure action plans are developed, communicated, and completed.
Drive consistent execution of company standards, systems, and initiatives across locations.
Review store conditions, guest experience, staffing, productivity, and business indicators to identify trends and opportunities.
Own market-level performance, including sales, transactions, labor, profitability, staffing, and operational execution.
Analyze financial reports and operating data to identify trends and develop strategies to improve results.
Partner with General Managers to improve underperforming locations and sustain high-performing stores.
Monitor management staffing and proactively develop talent for future leadership needs.
Create communication and alignment between store leadership, senior operations leadership, and ownership.
Partner with Marketing, Finance, Training, Maintenance, and other support functions.
Build local community relationships and represent Andy’s Frozen Custard professionally.
Solicit and respond to guest feedback to understand customer and community needs.
Work inside market stores a minimum of 3–5 days per week and maintain a visible presence on store schedules.
Model the pace, professionalism, attention to detail, and ownership expected from market leaders.
Travel regularly throughout the Dallas market.
Work a flexible schedule that may include mornings, evenings, weekends, and holidays as business needs require.

Benefits

Competitive compensation and salary
Performance bonus opportunities
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid vacation, sick, and personal days after 90 days of employment
Advancement opportunities
Training and development
Employee discounts
Flexible schedule
Travel opportunities
Opportunity to have a significant impact on the growth and development of the Dallas market