Multi-Unit Manager

Accord Inc • Wenatchee, WA

2d • $80,800 - $97,000

About The Position

The Multi-Unit Manager reports to the District Manager and oversees the overall operations of two or more Taco Time restaurants. The role ensures restaurants provide excellent guest service; serve safe, high-quality food; maintain clean facilities; develop employees; follow policies and procedures; grow guest counts; and maximize profitability. The manager travels frequently between restaurant locations and divides time across them, with additional travel as company needs require.

The position leads restaurant managers and teams, maintains operational and financial standards, oversees staffing and schedules, develops employees through training and feedback, and addresses operational issues and guest complaints. It also includes hands-on restaurant work as needed, such as food preparation, collecting guest payments, and providing guest service to maintain operations.

Requirements

• High school diploma, GED, or equivalent combination of education and experience.
• Valid Food Handler’s Permit.
• At least three years of experience as a Restaurant General Manager; direct management experience with Taco Time NW may be considered instead.
• Ability to communicate effectively in English verbally and in writing, follow communication channels, interpret safety rules and operating, maintenance, and procedure documents, write routine reports and correspondence, and speak effectively to groups.
• Exceptional written, verbal, and interpersonal communication skills.
• Ability to build and lead a team and maintain positive, collaborative, constructive working relationships.
• Ability to prioritize assignments, meet productivity and quality standards, adapt to changing assignments and environments, take on additional responsibilities, and learn new procedures.
• Effective organizational and analytical skills, including ability to manage multiple tasks or projects.
• Ability to use standard office equipment, including computers, telephones, copiers, and fax machines.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook, and proficient keyboarding skills.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Willingness to travel between restaurant locations frequently and as company needs require.
• Demonstrates leadership by developing and training employees, treating team members respectfully, leading by example, accepting feedback and responsibility, and acting in the best interests of the company.

Responsibilities

• Oversee the overall operations of two or more Taco Time restaurants.
• Maintain high standards for food quality, guest service, food safety, speed of service, cleanliness, and profitability.
• Communicate direction through restaurant management teams and hold managers accountable for performance, supporting their improvement.
• Maintain a positive and healthy work environment and ensure compliance with operational standards, company policies, procedures, laws, and regulations.
• Maintain the financial integrity of the restaurants, including cash, product inventory, and labor.
• Monitor staffing levels and maintain staffing plans; prepare schedules and ensure appropriate coverage for all shifts based on sales volumes.
• Build effective teams through training, development, feedback, performance expectations, and performance reviews.
• Coach and counsel employees, terminate employees when necessary, and assist with and supervise management training.
• Travel frequently between restaurant locations and divide time among them; travel as needed to meet company needs.
• Manage, problem-solve, and continuously improve restaurant operations and guest-satisfaction metrics.
• Manage shifts, including daily decision-making, scheduling, and planning while upholding standards for product quality and cleanliness.
• Investigate and resolve food-quality and service complaints, taking appropriate action to encourage dissatisfied guests to return.
• Ensure financial and administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Participate as needed in preparing, cooking, assembling, or packaging food; collecting guest payments; and providing guest service to maintain operational flow.
• Support special projects and other designated activities, and perform other related duties and projects as assigned.

Benefits

• Competitive wages and bonus potential
• Payday every Friday
• Medical and dental benefits
• 401(k) retirement plans
• Education assistance
• Childcare assistance
• Flexible schedules
• Free employee shift meals
• Paid time off: 80 hours after 90 days of employment
• Promotions from within
• Employee hardship program (Taco Time Cares)
• Employee discounts for employees and immediate family; employees may purchase up to $40 of Taco Time food three times per week during non-prime-time hours using the Taco Time NW app

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED