Assistant Retail Multi-Unit Manager

Dufry•Hudson, OH

9d•Onsite

About The Position

The Assistant Multi-Unit Manager supports and oversees retail operations at Omaha Eppley Airport, acting as a management link between Shift Managers and the Multi-Unit Manager. The role helps ensure consistent operational standards, staff development, and accountability for performance metrics, while communicating between front-line management and senior leadership. Responsibilities include enforcing standard operating procedures; coaching and supporting Shift Managers and associates; monitoring operational and financial performance; overseeing inventory, vendor coordination, equipment, and receiving; reviewing timekeeping and overtime; maintaining brand and lease compliance; resolving complex customer and associate issues; conducting training; supporting safety and regulatory compliance; using and training staff on management systems; and implementing marketing programs and revenue-enhancement strategies. The education and professional experience combination must exceed four years. The position requires either two years of experience supervising a team of retail operations professionals or four to six years of retail operations experience in developing and delivering store management, merchandising, and customer service programs. A bachelor's degree in Business Administration, Retail Management, Marketing, or a related program can count for two years of the four-year requirement.

Requirements

The combination of education and professional experience must exceed four years.
At least two years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs, or four to six years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs.
Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes.
Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards.
Proficiency with retail technology platforms, including POS systems, inventory management software, scheduling systems, and reporting tools.
Ability to analyze retail KPIs, including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Understanding of retail space optimization, category management, and seasonal merchandising strategies.
Business acumen and a retail operations mindset, including understanding the long-term implications of merchandising, inventory management, and customer experience planning.
Demonstrated understanding of the needs of retail operations, brand partners, landlord stakeholders, retail associates, and individual store circumstances.
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams toward common goals.

Responsibilities

Conduct regular audits and enforce compliance with retail operations standard operating procedures and checklists; document and correct deviations.
Monitor operational standards across assigned areas through systematic oversight and enforcement of established protocols.
Coach, support, and provide performance feedback to Shift Managers and retail associates; ensure appropriate scheduling, coverage, and company engagement behaviors.
Monitor and analyze operational and financial data, take corrective action to support unit goals, and share performance trends with the Multi-Unit Manager.
Oversee daily inventory procedures, coordinate with vendors on supply-chain issues, maintain equipment functionality, and ensure proper receiving and processing.
Review and approve timekeeping punches and monitor hourly team members’ overtime for labor-law compliance and budget support.
Maintain knowledge of brand standards and lease agreements; ensure visual merchandising and store presentation requirements are met and train associates on brand compliance.
Resolve complex customer and associate issues and implement strategies to improve customer satisfaction and revenue generation.
Train associates and Shift Managers on the job, communicate company initiatives and changes, and liaise between front-line staff and the Multi-Unit Manager.
Ensure staff understand and follow federal, state, and local safety and health requirements; train staff on safety protocols and maintain regulatory compliance.
Use management systems including MIV, Crunch Time, and Kronos; adopt new technology and train associates in system usage and best practices.
Implement marketing programs and promotional activities, develop revenue-enhancement strategies, and provide operational support for business objectives.