Assistant Retail Multi-Unit Manager

Avolta•Papillion, NE

10d•$58,000 - $62,000•Onsite

About The Position

The Assistant Multi-Unit Manager at Omaha Eppley Airport provides operational support and oversight for retail operations, serving as a management link between Shift Managers and Multi-Unit Management. The role ensures consistent execution of operational standards, supports staff development, monitors performance metrics, and communicates between front-line management and senior leadership. The position supports daily retail operations, including staffing and scheduling, inventory and vendor coordination, equipment functionality, timekeeping, merchandising, customer service, safety compliance, technology systems, and marketing initiatives. It also coaches and trains associates and Shift Managers and helps achieve unit goals and revenue objectives.

Requirements

The combined education and professional experience must exceed four years.
At least two years of experience supervising a team of retail operations professionals engaged in multi-unit retail management programs, for the leadership path.
Four to six years of retail operations experience developing and delivering store management, merchandising, and customer service programs, for the technical path.
A bachelor's degree in Business Administration, Retail Management, Marketing, or a related program may count for two years of the four-year requirement.
Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes.
Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards.
Proficiency with retail technology platforms, including POS systems, inventory management software, scheduling systems, and reporting tools.
Ability to analyze retail KPIs, including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Understanding of retail space optimization, category management, and seasonal merchandising strategies.
Business acumen and a retail operations mindset to understand how merchandising, inventory management, and customer experience planning affect organizational goals.
Demonstrated understanding of retail business operations, brand partners, landlord stakeholders, retail associates, and individual store circumstances.
Demonstrated ability to create and maintain positive work environments by coaching, developing, and leading teams toward common goals.

Responsibilities

Enforce retail operations Standard Operating Procedures through audits, checklist monitoring, documentation, accountability, and corrective action.
Coach Shift Managers and retail associates, provide performance feedback, and support appropriate scheduling, coverage, and company engagement behaviors.
Monitor and analyze operational and financial data, take corrective action, and communicate performance trends to the Multi-Unit Manager.
Oversee inventory procedures, coordinate with vendors on supply issues, maintain equipment functionality, and ensure receiving and processing procedures are followed.
Review and approve timekeeping punches and monitor hourly employee overtime to support legal compliance and budget objectives.
Maintain knowledge of brand standards and lease agreements; ensure visual merchandising and store presentation meet requirements and train associates on brand compliance.
Resolve complex customer and associate issues, support exceptional service, and implement strategies to improve customer satisfaction and revenue.
Train associates and Shift Managers, communicate company initiatives and changes, and serve as a liaison between front-line staff and the Multi-Unit Manager.
Ensure employees understand and follow applicable safety and health standards; train staff on safety protocols and maintain regulatory compliance.
Use management systems including MIV, Crunch Time, and Kronos; adopt new technology and train associates in system usage and best practices.
Implement directed marketing programs and promotional activities, develop revenue-enhancement strategies, and provide operational support for business objectives.