Retail Merchandising Support Associate, Briarwood - Part Time

Macy's•Ann Arbor, MI

4d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role supports merchandise movement and placement, visual presentation, organized and shoppable displays, and accurate pricing and promotional signage. Associates provide friendly customer assistance, contribute to sales goals, and collaborate with colleagues across departments. Daily work may include updating mannequins, resetting floor layouts according to company directives, recovering sales floors and fitting rooms, replenishing merchandise, updating signs and prices, and assisting with merchandise moves. Associates greet customers, listen to their needs, offer product guidance, promote loyalty benefits, and help customers open credit accounts. They also use point-of-sale technology and digital tools, work with colleagues to maintain the department, and help prepare the space for the next business day. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability. Schedules include weekend shifts, and availability for days, evenings, weekends, and holidays is required.

Requirements

Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to connect with customers, help the store achieve sales goals, and participate in sales-boosting events.
Ability to create a welcoming, friendly environment and foster meaningful conversations and connections.
Ability to learn about store products and provide guidance based on customers’ wants and product features and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools effectively.
Ability to work seamlessly with colleagues at all levels and across departments.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising.
Update mannequins, reset floor layouts, and align merchandise presentation with company directives.
Maintain organized, clean, and shoppable sales floors and fitting rooms by recovering, replenishing, and restocking merchandise.
Keep pricing and promotional signage accurate and up to date.
Greet customers, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
Support sales goals and sales-boosting events, promote loyalty benefits, and acquire new customers by opening credit accounts.
Use point-of-sale technology, cash registers, handheld equipment, and digital tools to support transactions and the shopping experience.
Collaborate across departments to support sales, reorganize the department, complete merchandise moves, and prepare the space for the next business day.
Maintain dependable attendance and punctuality and follow employment policies and safety procedures.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice