Retail Merchandising Support Associate, Hilldale - Part Time

Macy's•Madison, WI

1d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role supports merchandise movement and placement, visual presentation, organized and shoppable displays, and accurate pricing and promotional signage. Associates are also a visible presence on the sales floor, greeting customers, offering assistance, and working with colleagues across departments to support sales and hospitality. Daily work includes supporting visual merchandising by updating mannequins and resetting floor layouts; welcoming customers and listening to their needs; recovering the sales floor and fitting rooms; updating signs and pricing; replenishing merchandise; and supporting merchandise moves. Associates share loyalty program benefits, help customers finish their shopping, and collaborate with the team to reorganize, restock, and prepare the department for the next day. The position is part-time, with schedules typically 12–24 hours per week. Weekend shifts are required, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers and colleagues and foster a welcoming environment.
Ability to learn about store products and provide guidance based on customers’ wants, product features, and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to work seamlessly with colleagues at all levels and across departments.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising.
Update mannequins, reset floor layouts, and align presentation with company directives.
Maintain clean, organized, appealing, and shoppable sales-floor displays and fitting rooms.
Keep pricing and promotional signage accurate and up to date.
Greet customers, listen to their needs, and provide assistance and product guidance.
Support sales goals and sales-boosting events, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to support transactions and the customer experience.
Replenish merchandise and support merchandise moves.
Collaborate with colleagues across departments to support shared goals and customer service.
Reorganize and restock the department and prepare the space for the next day.
Meet daily sales goal challenges and contribute to individual and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice