Retail Merchandising Support Associate, North Point - Full Time

Macy's • Alpharetta, GA

3d • Onsite

About The Position

The Retail Merchandising Support Associate, also described as a Merchandising Colleague or Front of House Colleague, helps deliver an inspiring and seamless in-store experience. The role executes merchandise movement and placement strategies, supports visual presentation, maintains organized and shoppable sales floors, and keeps pricing and promotional signage accurate. It also involves greeting customers, offering helpful service, supporting sales and loyalty efforts, and collaborating with colleagues across departments. Colleagues help prepare the store at the start of the day and restore and restock departments at the end of the day. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create connections with customers, help achieve sales goals, and participate in sales-boosting events.
• Ability to create a welcoming environment and engage customers in meaningful conversations.
• Ability to learn store products and provide guidance based on customers’ needs, product features, and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools, including processing register transactions.
• Ability to work with colleagues at all levels and across departments.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours, lift up to 50 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Move, place, replenish, and reorganize merchandise according to company strategies and directives.
• Support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentations with company directives.
• Maintain clean, organized, recovered, and shoppable sales floors and fitting rooms.
• Update pricing and promotional signs and ensure they are accurate.
• Greet customers warmly, listen to their needs, and provide assistance and product guidance.
• Support sales goals and sales-boosting events, acquire new customers by opening credit accounts, and share loyalty program benefits.
• Use point-of-sale technology and digital tools to assist customers and process transactions.
• Collaborate with colleagues across departments, restock merchandise, reorganize departments, and prepare the store for the next day.
• Maintain dependable attendance and punctuality and contribute to a welcoming, supportive team environment.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed