Seasonal Retail Merchandising Support Associate, Mall At Prince Georges

Macy's•Hyattsville, MD

1d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps create a seamless and inspiring in-store experience. The role executes merchandise movement and placement strategies, enhances the visual appeal of the sales floor, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and current. Associates also welcome customers, listen to their needs, offer assistance and product guidance, and collaborate with colleagues across departments to support sales and a positive, hospitable store environment. Daily work includes updating mannequins and floor layouts in line with company directives; recovering the sales floor and fitting rooms; replenishing merchandise; updating signs and pricing; and supporting merchandise moves. Associates help customers understand loyalty benefits and credit offerings, work toward sales goals, and help reorganize and restock their department at the end of the day. Flexible availability is required, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, support store sales goals, and participate in sales-boosting events.
Ability to create a welcoming and friendly environment and foster meaningful conversations with customers and colleagues.
Ability to learn about store products and provide customers with guidance based on their needs and product features and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to collaborate with colleagues at all levels and across departments.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift up to 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies, including merchandise moves and replenishment.
Support visual merchandising by updating mannequins and resetting floor layouts according to company directives.
Maintain clean, organized, appealing, and shoppable sales floor displays and fitting rooms.
Keep pricing and promotional signage accurate and up to date.
Greet customers, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Work with colleagues across departments to support sales, meet shared goals, and elevate the customer experience.
Help achieve daily sales goals and participate in sales-boosting events.
Restock and reorganize the department and prepare the space for the next business day.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice