Seasonal Retail Fulfillment Support Associate, Mall At Prince Georges
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omnichannel customers by combining sales-floor engagement with back-of-house fulfillment. You select merchandise, pack and ship online orders, assist with in-store and curbside pickup, provide genuine customer service, resolve issues professionally, and support sales and store operations. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, assisting customers, fulfilling orders, recovering sales floors and fitting rooms, updating signs and pricing, restocking, and supporting merchandise moves. Colleagues also share loyalty program benefits, complete orders, and help prepare the store for the next day. Service, teamwork, operational excellence, and achieving individual and store results are emphasized. This is a seasonal position at the Mall At Prince Georges. Scheduling depends on business needs and colleague availability; schedules include weekend shifts. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders accurately and with care.
- Assist customers with in-store and curbside pickup.
- Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
- Support sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
- Receive and tag merchandise, organize the stockroom, and prepare the store for smooth operations.
- Recover sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Complete orders and organize the stockroom to help set up the team for the next day.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
