Retail Merchandising Support Associate, Southdale Center - Full Time
About The Position
The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, supports a seamless and inspiring in-store experience. The role involves executing merchandise movement and placement strategies, enhancing the sales floor’s visual appeal, maintaining organized and shoppable displays, and keeping pricing and promotional signage accurate and current. The associate is also a visible, welcoming presence who greets customers, offers assistance, and works with colleagues across departments to support sales and a culture of hospitality. Daily work includes maintaining a clean and organized sales floor, updating mannequins and floor layouts to align with company directives, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and pricing, and supporting merchandise moves. Associates assist customers by listening to their needs, offering product guidance, sharing loyalty benefits, and helping open credit accounts. They use point-of-sale technology and digital tools, work toward sales goals, and collaborate with colleagues to prepare the department for the next day. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. Physical duties include standing, talking, lifting, moving, reaching, and using ladders. The role also involves frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to create connections with customers, help achieve sales goals, and participate in sales-boosting events.
- Ability to create a welcoming, friendly environment and foster meaningful conversations and connections.
- Ability to learn about store products and provide guidance based on customers’ wants, product features, and choices.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools.
- Ability to work with colleagues at all levels and across departments.
- Ability to stand for at least two consecutive hours.
- Ability to lift up to 50 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Execute merchandise movement and placement strategies and support merchandise moves.
- Enhance the visual appeal of the sales floor by updating mannequins and resetting floor layouts according to company directives.
- Maintain clean, organized, well-presented, and shoppable sales-floor displays and fitting rooms.
- Keep pricing and promotional signage accurate and up to date.
- Replenish merchandise and reorganize the department as needed.
- Greet customers warmly, listen to their needs, offer assistance, and provide product guidance.
- Share loyalty program benefits and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Help the store achieve sales goals and participate in sales-boosting events.
- Collaborate with colleagues across departments to support sales, customer service, and store results.
- Prepare the department and sales floor for the next business day.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
