Retail Merchandising Support Associate, Aventura - Full Time

Macy's•Aventura, FL

7d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role executes merchandise movement and placement strategies, enhances the visual appeal of the sales floor, maintains organized and shoppable displays, and ensures pricing and promotional signage are accurate and current. The associate is also a visible, welcoming presence who greets customers, listens to their needs, and offers assistance. The role works collaboratively across departments to support sales, shared goals, and a positive culture of hospitality. Daily work includes supporting visual merchandising by updating mannequins and resetting floor layouts in line with company directives; recovering the sales floor and fitting rooms; updating signs and pricing; replenishing merchandise; and supporting merchandise moves. Associates help reorganize and restock departments and prepare the space for the next day. They also assist customers, share loyalty program benefits, support credit account opening, use point-of-sale and digital tools, and work toward sales goals. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled 30 or more hours per week. Weekend shifts are required.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, contribute to sales goals, and participate in sales-boosting events.
Ability to create a welcoming and friendly environment for customers and colleagues.
Ability to learn about store products and provide guidance based on customer wants, product features, and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to effectively use point-of-sale technology and digital tools.
Ability to work with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Maintain the visual appeal, organization, and shoppability of the sales floor, displays, and fitting rooms.
Update mannequins and reset floor layouts in accordance with company directives.
Ensure pricing and promotional signage is accurate and up to date.
Replenish merchandise, reorganize departments, restock merchandise, and prepare the space for the next day.
Greet customers, listen to their needs, and provide welcoming, thoughtful assistance and product guidance.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues across departments to support sales, meet shared goals, and improve the customer experience.
Work toward daily sales goals and participate in sales-boosting events.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice