Retail Membership Sales Specialist
About The Position
AAA Club Alliance is hiring an experienced, full-time Retail Membership Sales Specialist for its retail location at 616 Albemarle Square, Charlottesville, VA 22901. The position has a 37.5-hour work week, with store hours Monday through Friday from 9 AM to 6 PM and Saturday from 9 AM to 2 PM; the store is closed Sundays. Starting base compensation is $18.24 to $23.33 per hour, adjusted based on experience, geographic location, and other job-related factors. The role is eligible for incentive pay, with an average payout of $162 to $500 per month. The specialist sells and processes AAA memberships, pursues upgrade and add-on sales, and engages members through in-store interactions, inquiries, and outbound calls. The role also documents leads and customer interactions, answers membership-related questions, and provides backup assistance with cashiering, Tag and Title, and IDEMIA services when applicable.
Requirements
- At least three years of sales and customer service experience.
- Effective written and oral communication skills.
- Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
- Notary Public designation or willingness to obtain it within six months of employment.
- High school diploma or equivalent.
- Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
- Ability to obtain any necessary Membership license or other license required to perform the essential functions of the position.
Responsibilities
- Sell and process new AAA memberships, maximizing opportunities to upsell and cross-sell upgrades and add-ons.
- Engage the membership base through in-store sales, inquiries, and outbound calls.
- Welcome new members, present promotions, and initiate discussions about upgrade opportunities.
- Accurately document leads and interactions and maintain clear records for future reference.
- Handle membership-related inquiries and provide customers with guidance and support.
- Provide backup assistance with cashiering, Tag and Title, and IDEMIA services, if applicable.
Benefits
- Medical, dental, and vision plan options.
- Up to two weeks of paid parental leave.
- 401(k) plan with company match up to 7%.
- Paid time off, including up to three weeks accrued during the first year.
- Paid company holidays.
- Company-provided volunteer opportunities and one volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
- Incentive pay, with an average payout of $162 to $500 per month.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
