Retail Membership Sales Specialist (In-Store Sales)

AAA Club Alliance • Toledo, OH

11d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Retail Membership Sales Specialist for its Toledo, Ohio store. The position focuses on selling and processing AAA memberships, supporting members in person and by phone, and identifying opportunities to sell upgrades and add-ons. The role works a 37.5-hour week during store hours: Monday through Friday, 8:00 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m. The store is closed on Sundays. Starting base compensation is $17.33 to $22.16 per hour, with eligibility for incentive pay averaging $162 to $500 per month. Pay may vary based on experience, geographic location, and other job-related factors.

The specialist welcomes new members, explains promotions and upgrade options, records leads and customer interactions, and serves as the store’s resource for membership inquiries. The position also provides backup support for cashiering, tag and title, and IDEMIA services when applicable. The role requires at least three years of sales and customer service experience, a high school diploma or equivalent, effective communication and computer skills, and a Notary Public designation or willingness to obtain one within six months of employment. Satisfactory pre-employment and post-employment screening is required.

Full-time associates may accrue up to three weeks of paid time off during their first year and are offered medical, dental, and vision plan options; paid parental leave; a 401(k) with company match; paid company holidays; volunteer opportunities and one paid volunteer day per year; a free AAA Membership; and continual learning reimbursement. Additional details are available on the company’s Benefits Page.

Requirements

• At least three years of sales and customer service experience.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs.
• Notary Public designation or willingness to obtain it within six months of employment.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership license or other license required to perform the essential functions of the position.

Responsibilities

• Sell and process new AAA memberships, maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Engage the membership base through in-store sales, responses to inquiries, and outbound calls.
• Welcome new members, present promotions, and discuss upgrade opportunities.
• Accurately document leads and interactions and maintain clear records.
• Provide guidance and support for membership-related inquiries in the store.
• Provide backup assistance with cashiering, tag and title, and IDEMIA services when applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• Up to three weeks of paid time off during the first year; the posting also describes this as more than two weeks of PTO within the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Eligibility for incentive pay averaging $162 to $500 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED