Membership Specialist

AAA • Wheeling, WV

1d

About The Position

The Membership Specialist greets members by phone and in person, determines the service they need, provides the requested service, or directs them to the appropriate area. The role delivers customer service in accordance with the Club’s Quality Assurance Standards. At locations that provide DMV license services, the specialist processes transactions and resolves routine problems.

The specialist supports members with membership sales and payments, travel materials and reservations, insurance payments, passport photos and international driving permits, travel money transactions, merchandise and attraction tickets, and notary services. The role also handles cash reconciliation and deposits and identifies opportunities to recommend additional products based on members’ needs.

Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states serving more than 18 million members. The organization describes its workplace as one that brings together and supports employees with different cultures, backgrounds, personalities, and strengths. AAA is an Equal Opportunity Employer and participates in E-Verify.

Requirements

• High school diploma or GED.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks or assignments on a daily basis.
• Obtain and maintain a valid notary license as required.

Nice To Haves

• Notary Public credential through the National Notary Association, preferred within one year.

Responsibilities

• Greet members by phone and in person, determine the nature of their service needs, provide requested services, or direct them to the appropriate area.
• Where DMV license services are offered, provide registration services, maintain current knowledge of DMV regulations, and complete transactions according to state DMV and Club procedures.
• Prepare TripTiks® and provide maps, tour books, and other travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships, process membership payments, and upgrade basic memberships to higher-value options such as Plus or Premier.
• Offer automatic renewal for memberships and process insurance payments, offering automatic renewal for insurance as well.
• Issue passport photos and international driving permits (IDPs).
• Process Travel Money product transactions and sell merchandise and attraction tickets.
• Balance and reconcile the cash drawer and prepare daily deposits.
• Perform notary services in accordance with National Notary Association and Club procedures.
• Identify cross-sell opportunities based on members’ product needs and service.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED