Membership Specialist

AAA • Wheeling, WV

1d

About The Position

The Membership Specialist greets members by phone and in person, determines the service they need, and either provides that service or directs them to the appropriate area. The role delivers a high level of customer service in accordance with the Club's Quality Assurance Standards. At locations that provide DMV license services, the specialist processes transactions and resolves routine problems.

The position also supports members with travel services, membership and insurance payments, product transactions, and related customer needs. Duties include promoting memberships, identifying cross-sell opportunities, managing cash and deposits, and performing notary services where qualified.

Requirements

• High school diploma or GED.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks or assignments daily.
• Obtain and maintain a valid notary license when required.

Nice To Haves

• Notary Public credential through the National Notary Association within one year.

Responsibilities

• Greet members by phone and in person, determine the nature of the service required, and provide assistance or direct members to the appropriate area.
• At locations offering DMV license services, provide registration services, maintain current knowledge of DMV regulations, and complete transactions according to state DMV and Club procedures.
• Prepare TripTiks® and provide maps, tour books, and other travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships.
• Process membership payments, upgrade basic memberships to higher-value options such as Plus and Premier, and offer automatic renewal.
• Process insurance payments and offer automatic renewal.
• Issue passport photos and IDPs.
• Process Travel Money product transactions and sell merchandise and attraction tickets.
• Balance and reconcile the cash drawer and prepare daily deposits.
• Perform notary services in accordance with National Notary Association and Club procedures.
• Identify cross-sell opportunities based on members’ product needs and service.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED