Membership Data Specialist

American College of Obstetricians and Gynecologists•Washington, DC

10h•$52,000 - $62,000•Hybrid

About The Position

The Membership Data Specialist turns membership data into actionable insights that inform strategic programmatic, product, and membership decisions. The role analyzes the full member lifecycle, including recruitment, retention, and engagement, to identify trends and risk factors. It tracks performance across member segments and communicates findings through clear reports and presentations for leadership and other ACOG departments. The specialist also stewards data quality by auditing member records, maintaining accurate demographic information, and partnering with IT, data, and Membership teams to strengthen CRM workflows for onboarding, renewals, reporting, and segmentation. This is a hybrid position requiring commuting to ACOG’s office in Washington, D.C.

Requirements

Bachelor’s degree in data analytics, business intelligence, information systems, or a related field.
Two years of experience in data analytics, business intelligence, or CRM/AMS data management.
Proficiency in data visualization concepts and BI requirements definition, including experience partnering with Power BI developers.
Experience with SQL, Excel, and data management best practices.
Understanding of data integration workflows and API-based system connections.
Familiarity with predictive modeling techniques and membership lifecycle analytics.
Excellent communication skills, including the ability to simplify complex data.
Strong problem-solving abilities and curiosity.
Collaborative mindset suited to cross-department teamwork.
Demonstrated experience building dashboards and creating predictive models.
Experience with CRM/AMS systems such as NetForum, Salesforce, iMIS, or similar.
Understanding of membership/customer lifecycle.

Nice To Haves

Non-profit or association experience.
Experience with Tableau or Power BI.
Experience with NetForum.

Responsibilities

Compile, analyze, and interpret member statistical data to create reports and make programmatic, product, or financial recommendations.
Analyze membership lifecycle trends, including recruitment patterns, engagement behavior, attrition, and retention risk factors.
Track and evaluate acquisition and retention performance metrics across key member segments.
Manage outsourced market research projects, such as the annual member satisfaction survey, conducted by consultants and vendors.
Use internal data and/or external market research to deliver actionable reports and presentations to leadership and cross-functional partners.
Monitor and improve data accuracy and integrity, including maintaining accurate member demographic information.
Conduct routine audits to identify and correct data inconsistencies.
Partner with IT/data and Membership teams to optimize CRM workflows for onboarding, renewals, reporting, and segmentation.
Identify data quality issues and define requirements for system enhancements or process improvements.
Perform other duties as assigned in support of organizational priorities.