Membership Specialist II

AAA • Costa Mesa, CA

3d • $21 - $28

About The Position

The Membership Specialist II provides legendary service and contributes to Auto Club Enterprises (ACE) Membership growth. The role reviews member-related correspondence, contacts members, resolves problems, and analyzes and processes reports. It provides support on incoming and outbound calls to members and ACE Clubs employees regarding membership and roadside assistance inquiries, policies, procedures, and services. The position also evaluates information from multiple sources to determine appropriate processing methods and resolutions, updates membership systems, monitors system deliverables for accuracy and integrity, and works toward individual, team, and department goals. Other duties may include assisting other ACE departments as assigned or required.

Requirements

• High school diploma or GED required.
• Professional verbal and written communication skills.
• Excellent organization, decision-making, evaluation, and time-management skills.
• Ability to meet deadlines set by management.
• Knowledge of Microsoft Office software, including Outlook, Word, and Excel, is required.
• Teamwork skills.
• Flexibility to work different shifts.
• Occasional travel to other ACE Markets may be needed for training.

Nice To Haves

• Some college education or an equivalent combination of education and work experience.
• Knowledge of membership, roadside assistance, and insurance systems.

Responsibilities

• Review member-related correspondence and contact members to provide problem resolution.
• Analyze and process various reports.
• Provide quality support on incoming and outbound calls to members and ACE Clubs employees regarding membership and roadside assistance inquiries, policies, procedures, and services.
• Evaluate information from multiple sources and determine appropriate processing methods or resolutions to maximize quality and quantity.
• Key high volumes of information and update changes in membership systems from various sources.
• Assist in monitoring system deliverables to ensure the accuracy and integrity of membership systems, and report concerns.
• Achieve individual, team, and department goals.
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned or required.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• For full-time positions, eligibility to participate in an incentive program based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED