Membership Specialist II

AAA • Costa Mesa, CA

1d

About The Position

The Membership Specialist II provides legendary service and contributes to Auto Club Enterprises (ACE) Membership growth. The role supports members and ACE Club employees with membership and roadside assistance inquiries, policies, procedures, and services through incoming and outbound calls, correspondence review, problem resolution, and report processing. The specialist uses analytical skills to evaluate information from multiple sources and determine appropriate processing methods or resolutions while supporting quality and productivity goals.

This position requires high-volume data entry and updates to membership systems, monitoring system deliverables for accuracy and integrity, and reporting concerns. The specialist works toward individual, team, and department goals and may assist other ACE departments as assigned. Flexibility across work shifts is required, and occasional travel to other ACE Markets may be needed for training.

Requirements

• High school diploma or GED required.
• Professional verbal and written communication skills.
• Excellent organization, decision-making, evaluation, and time-management skills.
• Ability to meet deadlines set by management.
• Knowledge of Microsoft Office software, including Outlook, Word, and Excel.
• Teamwork skills.
• Flexibility to work different shifts.

Nice To Haves

• Some college or an equivalent combination of education and work experience.
• Knowledge of membership, roadside assistance, and insurance systems.

Responsibilities

• Review member-related correspondence, contact members, and provide problem resolution.
• Analyze and process various reports.
• Provide quality support on incoming and outbound calls to members and ACE Club employees regarding membership and roadside assistance inquiries, including policies, procedures, and services.
• Evaluate multiple sources of information and determine appropriate processing methods or resolutions to maximize quality and quantity.
• Enter high volumes of information and update changes in membership systems from various sources.
• Assist in monitoring system deliverables to ensure the accuracy and integrity of membership systems, and report concerns.
• Achieve individual, team, and department goals.
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned or required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED