Membership Specialist II

AAA • Coppell, TX

9d

About The Position

The Membership Specialist II provides legendary service and supports Auto Club Enterprises (ACE) membership growth. The role reviews member-related correspondence, contacts members, resolves problems, and analyzes and processes reports. It provides support on incoming and outbound calls to members and employees of ACE Clubs about membership and roadside assistance inquiries, policies, procedures, and services. The specialist evaluates information from multiple sources to determine appropriate processing methods or resolutions, updates membership systems, monitors system deliverables for accuracy and integrity, and works toward individual, team, and department goals. Other duties may include assisting other ACE departments as assigned or required.

Requirements

• High school diploma or GED required.
• Professional verbal and written communication skills.
• Excellent organization, decision-making, evaluation, and time-management skills.
• Meet deadlines set by management.
• Knowledge of Microsoft Office software, including Outlook, Word, and Excel.
• Flexibility to work different shifts.
• Occasional travel to other ACE Markets may be needed for training.

Nice To Haves

• Some college or an equivalent combination of education and work experience.
• Knowledge of membership, roadside assistance, and insurance systems.

Responsibilities

• Review member-related correspondence, contact members, and provide problem resolution.
• Analyze and process various reports.
• Provide support on incoming and outbound calls to members and ACE Club employees about membership and roadside assistance inquiries, policies, procedures, and services.
• Evaluate information from multiple sources and determine appropriate processing methods or resolutions to maximize quality and quantity.
• Enter high volumes of information and update changes in membership systems from various sources.
• Assist in monitoring system deliverables to ensure accuracy and integrity of membership systems, and report concerns.
• Achieve stated individual, team, and department goals.
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned or required.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED