Membership Concierge II
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. This role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through inbound calls and outbound outreach, provides information about club programming, events, pricing, and policies, and assists with account maintenance, transactions, and membership sales and retention. The position also involves resolving questions and concerns through problem solving and service recovery. This is an hourly position paying $17.25 to $20.50, based on experience and qualifications. All team members receive a subsidized membership, product and service discounts, a 401(k) plan with discretionary company match for those age 21 and older, training and professional development, and paid sick leave where required by law. Full-time team members are eligible for additional benefits, including health and insurance coverage, flexible spending and dependent care plans, parental leave and adoption assistance, paid time off, and a deferred compensation plan if income requirements are met.
Requirements
- High school graduate or equivalent.
- Minimum of 1–2 years of experience in customer service or sales.
- Complete Retention Specialist Certification within 60 days of hire.
- Demonstrated ability to multitask and deliver high-quality customer service and service recovery.
- Effective verbal communication skills.
- Comfort working in a fast-paced environment.
- Ability to stand for 4 hours at a time.
- Friendly and outgoing demeanor.
- Passion for serving others.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Serve as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests by demonstrating a hospitality mindset and creating extraordinary experiences.
- Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
- Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Medical, dental, vision, and prescription drug coverage for full-time team members.
- Short-term and long-term disability insurance for full-time team members.
- Life insurance for full-time team members.
- Pre-tax flexible spending and dependent care plans for full-time team members.
- Parental leave and adoption assistance for full-time team members.
- Paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave for full-time team members.
- Deferred compensation plan for full-time team members who meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
