Membership Concierge II

Life Time • Woodbury, MN

3d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

This role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through inbound calls and outbound outreach, provides information about club programming, events, pricing, and policies, and assists with account maintenance and transactions. The Membership Concierge II also supports new membership sales and member retention, and resolves member questions and concerns through problem solving and service recovery.

Requirements

• High school graduate or equivalent.
• Minimum of 1–2 years of experience in customer service or sales.
• Skilled at multitasking and delivering high-quality customer service and service recovery.
• Effective verbal communication skills.
• Comfortable working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.
• Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests and create extraordinary experiences through a hospitality mindset.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
• Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
• Short-term and long-term disability insurance for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Pre-tax flexible spending and dependent care plans for eligible full-time team members.
• Parental leave and adoption assistance for eligible full-time team members.
• Paid time off for eligible full-time team members, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
• Deferred compensation plan for eligible full-time team members who meet the required income threshold.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED