Membership Concierge II
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. This role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through phone calls and outreach, provides information about club programming and policies, assists with account maintenance and payments, and contributes to new membership sales and retention. The position also involves resolving questions and concerns through problem solving and service recovery. This is an hourly position paying $17.25 to $20.50, based on experience and qualifications.
Requirements
- High school graduate or equivalent.
- Minimum of 1–2 years of experience in customer service or sales.
- Complete Retention Specialist Certification within 60 days of hire.
- Demonstrate a passion for serving others.
- Have effective communication skills, including verbal communication.
- Be skilled at multitasking and delivering high-quality customer service and service recovery.
- Be comfortable working in a fast-paced environment.
- Be able to stand for four hours at a time.
- Demonstrate a friendly and outgoing demeanor.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Serve as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests by exemplifying a hospitality mindset and creating extraordinary experiences.
- Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
- Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Full-time team members are eligible for short-term and long-term disability insurance.
- Full-time team members are eligible for life insurance.
- Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
- Full-time team members are eligible for parental leave and adoption assistance.
- Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
