Membership Concierge II
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. The role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through inbound calls and outbound outreach, provides current information about club programming, events, pricing, and policies, and assists with account maintenance and transactions. The Membership Concierge II also supports new membership sales and retention, and helps resolve questions and concerns through problem solving and service recovery.
Requirements
- High school graduate or equivalent.
- At least 1–2 years of experience in customer service or sales.
- Skill in multitasking, delivering high-quality customer service, service recovery, and verbal communication.
- Comfort working in a fast-paced environment.
- Ability to stand for four hours at a time.
- Friendly and outgoing demeanor.
- Complete Retention Specialist Certification within 60 days of hire.
- Passion for serving others.
- Effective communication skills.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Serve as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests by demonstrating a hospitality mindset and creating extraordinary experiences.
- Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests accordingly.
- Assist members with account maintenance, requests, changes, and payments for programs, services, and products.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Full-time team members are eligible for short-term and long-term disability insurance.
- Full-time team members are eligible for life insurance.
- Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
- Full-time team members are eligible for parental leave and adoption assistance.
- Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
