Membership Specialist

UFC Gym•Chicago, IL

About The Position

The Membership Specialist at UFC GYM is responsible for generating new membership opportunities through prospecting, community outreach, lead generation, and customer interactions. The role helps prospective members begin their fitness journeys and keeps current members engaged through exceptional service and relationship-building. Success is measured by achieving sales, appointment, and membership revenue goals while delivering a high-quality member experience. The Membership Specialist conducts fitness tours and consultations, presents membership options using approved sales processes, follows up with prospects and new members, and supports member satisfaction and retention. The role also collaborates with club management and team members, participates in meetings, and maintains professional standards and a welcoming facility environment. Schedule flexibility is required, including evenings, weekends, and holidays.

Requirements

Passion for fitness, health, and helping others succeed.
Strong sales, communication, and relationship-building skills.
Ability to confidently engage prospects inside and outside the club.
Exceptional customer-service mindset and problem-solving abilities.
Self-motivated, goal-oriented, and driven to exceed expectations.
Strong organizational and time-management skills.
Comfort using computers, CRM systems, and sales technology.
Positive attitude and ability to thrive in a fast-paced, team-oriented environment.
High school diploma or GED.
Completion of UFC GYM sales training and onboarding program.

Nice To Haves

1–2 years of experience in sales, fitness, customer service, or hospitality.
Experience in health club membership sales.

Responsibilities

Generate new business through community outreach, grassroots marketing, event promotions, and local business partnerships.
Represent UFC GYM in the community, distribute guest passes, attend events, and build brand awareness to generate leads.
Develop prospects through referral programs, member engagement, and relationship-building activities.
Use phone, text, email, and in-person outreach to schedule membership consultations and fitness tours.
Meet or exceed lead generation, appointment-setting, and guest visit goals.
Convert prospecting efforts into membership sales and long-term relationships.
Deliver an engaging, personalized fitness tour to every guest and create a welcoming environment.
Present membership options using company-approved sales processes and tools, applying consultative selling techniques to address individual needs and goals.
Introduce prospective members to management before finalizing enrollment.
Achieve or exceed goals for new member sales, point-of-sale personal training revenue, electronic funds transfer enrollments, and membership conversion ratios.
Maintain accurate membership agreements and supporting documentation.
Provide exceptional customer service to members and guests.
Follow up with new members to support onboarding and ongoing engagement.
Build relationships that improve member satisfaction, referrals, and retention.
Address member concerns and present solutions that support continued membership.
Maintain a welcoming, clean, and professional facility environment.
Participate in daily production meetings and monthly team meetings.
Collaborate with management and team members to achieve club goals.
Uphold UFC GYM standards for professionalism, appearance, and customer experience.
Accurately record work hours and comply with company policies and procedures.
Maintain schedule flexibility, including availability for evenings, weekends, and holidays.